Guarantee Policy

  • Once the reservation is made and payment is made in part or full, it guarantees the reservation as confirmed
  • Payment can be made by any master or visa card

  • Cancellation Policy

  • A cancellation fee of hundred percent will be charged, if the reservation is cancelled 2 days prior to the reservation
  • A prepayment is required for confirmation of the reservation
  • 15% VAT, 10% Service charge, 1% TDL & 2.5 SSCL Tax is included in the rate

  • Refund Policy

  • In the case a refund is required and is prior to 48 hours of arrival, the guest will have to make a written request to reservations1@granbellhotel.lk or reservations2@granbellhotel.lk and make a request for the same.
  • The refund will be processed within a period of 2 weeks from the cards issuing bank

  • Child & Extra Person Policies

  • Children below 6 are not charged
  • Children between 7 & 12 are charged 50% of the meal cost and the extra bed charge (if requested)
  • Children above 12 years are considered an adult
  • The charge for child meals, extra beds and extra meals will be charged by the hotel upon arrival
  • A maximum of 3 adults can be accommodated in a room or 2 adults and 2 kids between 7&12